About

My name is Joanna Osmond.  I started my working life in IT progressing from a support person to a manager of support teams servicing a mission critical banking environment.  I have many years experience in managing all aspects of IT Support teams and creating strong customer relationships.

Based in Samford Valley I now specialise in providing administration support services to small businesses.

An experienced and highly motivated Professional with specific skills in team leadership, recruitment, client focus, project co-ordination, administration and building client relationships.

Specific competencies include:
• Well developed planning, decision making and organisational skills
• High level of problem solving skill
• Experience in recruitment of staff, performance appraisals and all aspects of staff management
• Demonstrated experience with management of projects including scope, resource allocation, time frames, progress review and quality
• Sound human resource management and leadership skills
• Process development through to implementation
• Continuous improvement skills and implementation of initiatives
• Customer liaison and Service Level development and negotiation

A practical, versatile customer focused professional who enjoys new challenges and exceeding client expectations.